Here you will find answers to frequently asked questions about Alicia Belleza & Luz. If you need further assistance, write to us at kontakt@aliciabellezaluz.com.
What products can I find at Alicia Belleza & Luz?
At our store, you will find fashion, beauty and personal care products, jewelry, accessories, electronics, as well as practical products for your home and everyday life. Discover our collections and find something that suits your style and needs. Information about features, sizes, and variants can be found on the respective product page.
Which countries do you deliver to, and how can I find out the shipping costs?
You can check during the ordering process whether delivery to your address is possible. The available shipping options and the corresponding shipping costs will be displayed before you complete your order. Further information can be found in our shipping policy.
Where can I find information about processing and delivery times?
Please refer to the information on the respective product page and in our shipping policy. Processing time refers to the period until dispatch; the transit time begins thereafter. Delivery times may vary depending on the product, shipping location, and destination country. If you have any questions before placing your order, please feel free to contact us.
Which payment methods are available to me?
The payment methods available for your order will be displayed at checkout. Please review the options offered there and select the payment method that suits you.
How can I register a return, and where can I find the terms and conditions?
Please read our cancellation and refund policy. There you will find information about deadlines, return shipping costs, exceptions, and refunds. For questions or to register a return, you can contact us at kontakt@aliciabellezaluz.com. Please provide your order number and the items concerned so that we can process your request. Your statutory rights remain unaffected.
What can I do if an item was damaged or delivered incorrectly?
Please write to us as soon as possible at kontakt@aliciabellezaluz.com and describe the problem. Please provide your order number. If possible, attach photos of the item and, if applicable, the packaging, so that we can review the case more easily. Photos are not a requirement for exercising your statutory rights.
How can I contact customer service?
You can reach us by email at kontakt@aliciabellezaluz.com or via the contact page of our shop. If you have questions about an order, your order number will help us to identify your request. Please do not send passwords or complete payment details.